Refund & Cancellation Policy
Effective Date: June 17, 2026
At IDSPay Software Private Limited ("IDSPay", "we", "us", or "our"), we strive to provide seamless, high-quality API infrastructure and custom software solutions. Because of the nature of digital services, B2B software, and API consumption, our refund and cancellation practices are governed by the strict guidelines outlined below. By purchasing our services, funding your IDSPay API wallet, or signing a contract for software development, you acknowledge and agree to this Refund and Cancellation Policy.
1. API Services & Wallet Credits
- ◆Consumed Credits: Once an API call is successfully executed and a response is delivered, the corresponding credit or charge is strictly non-refundable.
- ◆Transaction Failures: If an API transaction fails due to downtime on our servers or our upstream providers, and your wallet is erroneously deducted, the credits will be automatically reconciled and refunded to your IDSPay wallet within 24 to 48 hours.
- ◆Unused Wallet Balances: Funds added to your IDSPay wallet are intended for service consumption. Unused wallet balances are generally non-refundable. However, if you choose to permanently terminate your account, you may request a refund of the remaining unencumbered balance, subject to a 10% administrative and payment gateway processing fee.
- ◆Account Suspension: If your account is suspended or terminated due to a violation of our Terms of Use or fraudulent activity, any remaining wallet balance will be forfeited and will not be refunded.
2. Software Development & ERP Solutions
- ◆Advance Payments: Initial mobilization advances paid to commence a software project are non-refundable. These cover the immediate costs of resource allocation, architectural planning, and infrastructure setup.
- ◆Milestone Payments: Payments made against completed and approved project milestones are non-refundable.
- ◆Mid-Project Cancellation: If a client cancels a custom development or ERP project prior to completion, IDSPay will halt all work. The client will be invoiced for all pro-rated work completed up to the date of cancellation. If the advance payment exceeds the value of the work completed, the difference will be refunded.
- ◆SaaS ERP Subscriptions: For hosted ERP solutions billed on a monthly or annual SaaS model, you may cancel your subscription at any time. Cancellations take effect at the end of the current billing cycle. We do not offer pro-rated refunds for partially used months or years.
3. Erroneous Charges & Billing Disputes
- ◆Double Charges: In the event that a technical error results in a double charge to your credit card or bank account, IDSPay will refund the absolute full value of the duplicate charge.
- ◆Dispute Window: Any discrepancies in billing, invoice amounts, or wallet deductions must be reported to us within fifteen (15) days of the transaction. Disputes raised after this period will not be entertained.
- ◆Chargebacks: Initiating an unwarranted chargeback with your bank or credit card provider will result in immediate suspension of your IDSPay account and API keys until the dispute is resolved directly with our support team.
4. Service Level Agreement (SLA) Breaches
Refunds or service credits related to API downtime or ERP outages are governed exclusively by the SLA defined in your specific contract or enterprise plan.
5 How to Request a Refund
Submit Email
Email our billing department at support@idspay.in or reach your account manager.
Provide Details
Include Company Name, Account ID / Registered Email, Transaction ID, and the exact reason for the request.
Internal Review
Our experienced billing infrastructure team will review your requests comprehensively within 3 to 5 business days.
Credit Issuance
If approved, funds reflect in your original payment method in 7 to 14 business days depending on your institution.
6. Contact Us
Have questions or require further clarification regarding our policies?
IDSPay Software Private Limited, Mithanpura, Muzaffarpur, Bihar, India – 842002
Refund Policy – Transparent Wallet & Cancellation Rules | IDSPay
We ensure an explicit, automated billing process. Learn how failed API requests, commercial prepaid wallet balances, and active SaaS cancellations are managed dynamically under Indian Payment Gateways & Banking standards.
Ledger Equity
Guaranteed real-time credit reconciliations for timed-out network queries or upstream gateway failures.
Refund Pillars
- Auto-Reversals on Failed Hits
- 7-Day Reconciliation Window
- Easy Subscription Opt-Out
The IDSPay Settlement Mandate
Engineered to give businesses full structural clarity over prepaid investments, micro-transaction rollbacks, and active contractual cancellations.
Automated Wallet Governance
Because IDSPay works on a real-time transactional API paradigm, charges are only applied to successful response tokens. If an infrastructure call defaults due to government database downtime or client-side connection issues, the micro-fee remains un-deducted or instantly rolls back to your developer console balance pool. Commercial subscription plans can be terminated at any point, preventing future billing cycles.
Pro-Rata Exit Windows
Transparent Audit Logs
Our Financial Promise
"Operational trust is forged through precise financial accounting. Our policy prevents unfair losses from systemic network timeouts, ensuring that your enterprise only pays for successful, real-world analytical deliverables and nothing less."
Finance Operations Desk
Billing & Ledger Audit Compliance